Frequently Asked Questions
1. So what is theclever:designstore?
An online hub showcasing designers, their products and ideas who we believe are particularly ‘clever’.
We continually search for unique concepts and stories from New Zealand and beyond. Our aim is
to offer our loyal customers a place to be inspired, to buy from and to learn about, the clever people
out there in the world – ‘Enrich your life by adding a touch of cleverness’.
2. Where do we find our clever designers?
We are constantly looking for clever, creative people and stories. We have bloggers hunting for new
and original ideas. We also enjoy customer’s recommendations, and if you believe you should become
a clever designer you can apply directly through the Designer Application Form, on the website.
3. What forms of payment do you accept?
We accept Mastercard and Visa credit cards, Direct Credits and Gift and Promotional Vouchers.
4. Vouchers and promo code redemption
If you would like to redeem a voucher or discount code please enter the number into the ‘Discount
Codes’ field in the cart area, the value of the voucher will be automatically deducted from your total.
5. When will I receive my order?
a. Domestic New Zealand - Generally stocked items take 3-5 working days to be delivered.
Items that require some finishing, such as jewellery, or hand-printed and hand-made goods,
may take up to 14 working days prior to dispatch. There are some exceptions to this, please
refer to the information Shipping information tab on the product page.
b. International – Please allow up to 15 working days for international orders. Items that
require some finishing, such as jewellery, or hand-printed and hand-made goods, may take up
to 14 working days prior to dispatch. There are some exceptions to this, please refer to the
information Shipping information tab on the product page.
6. Urgent deliveries
Please contact the office via email firstname.lastname@example.org or call on +64 9 575 98 64, to
arrange fast deliveries, additional shipping fees may apply.
7. Sold Out Products – Can I still get the product?
If a product is displayed as Sold Out then it is likely to be back in production within a couple of
weeks. If the product has been discontinued it will be removed off the site permanently.
8. Gift Wrapping?
Gift wrapping is available on the majority of products.
Gift wrapping includes a gift tag to add your personal message;
the cost is $8 per item.
9. Wedding Lists
It’s easy to create a wedding list! Firstly create an account on theclever:designstore, and then add
all the items you would like to your Wishlist. Then simply email this through to us at theclever:
email@example.com. This can be sent to your guests so they can shop with confidentiality
and we will manage the registry for you. We can help with group purchase requests including gift
vouchers. Please contact us via email firstname.lastname@example.org or call the office on
+64 9 575 98 64, to discuss the finer details.
10. Trade Pricing
If you are an architect, interior designer or specifier we are happy to offer discount rates.
Please contact us via email email@example.com or call the office on +64 9 575 98 64,
to discuss this further.
11. Do you Offer Laybys?
We are able to offer laybys via regular payment instalments. These can be processed via credit card
or direct credit.
12. Shipping process
a. Place an order on line at www.thecleverdesignstore.com
b. An email order confirmation will be sent to the customer to verify we have received your
c. An order request will be emailed directly to the designer who will then prepare the item.
d. A courier will collect the parcel from the designers and will deliver directly to the customer.
e. theclever: does not have a physical shop, products are shipped directly from our designers.
13. Does every item in my order arrive as one package?
In general each item is shipped by each designer, so if you have bought a couple of products then
these will be sent separately and will arrive at different times and as individual parcels.
14. How can I check the status of my order?
a. Login in user name and password
b. Click on the Account Tab at the top of your screen
c. Click on the My Orders on the right hand side of the screen
d. This will give you a progress report for your orders
15. How can I track my shipment?
An email will be sent to you once the courier has collected your order from a designer. There will be
a tracking link in the email, follow the link to get an update progress report on the parcel.
16. Do you ship around the world?
Yes, we ship to the majority of countries around the world. Please be aware that you may have additional
charges like VAT or import tax. The recipient of your order may be liable to pay duty before
receiving the package. We cannot take responsibility for these added costs. For certain sized products
and various shipping destinations, an application for a shipping price may be necessary. If you
have any queries regarding shipping costs please email the office firstname.lastname@example.org.
17. How much for shipping?
We try to keep our shipping rates to a minimum. Our lowest rates start at $6.80, progressing gradually
in relation to the weight of an order. Some items due to their weight and size have separate shipping
fees which will be obtained prior to your order being fully processed.
18. Free Shipping?
From time to time we will be running free shipping, so please sign up to our newsletter to keep up to
date with promotions.
19. Can I return my purchase if it’s damaged or broken?
Yes, if an item arrives at your doorstep damaged; we can either refund the original purchase price
(including the shipping) or send a replacement. Please send us a photo of the damaged goods, and
return the damaged item to the designer. We will refund you the shipping to return the damaged
20. Can I return an item that I don’t want anymore?
Yes, but unfortunately we are unable to provide refunds, so please choose your product carefully.
Returns are at our discretion. We do however offer exchanges and store credit. Please email us
first prior to returning the item(s) as the item will need to be sent to the supplier who originally sent
them. Return postage is at the customer’s expense.
21. Should I create a personal account?
It’s a great idea to create your own personal account so every time you login, your details will auto-
populate making the whole shopping process heaps faster. If you also signup for our newsletters
in your login then you will be kept up to date with all the latest and greatest ideas and promotions.
22. I forgot my password, what can I do?
No problem! If you forget your password, just enter your email address at the login and we will send
you a link to re-create a new password for your account.
23. I would like to change my password?
Simply login into your account and there you can edit your password just under your Contact Information
24. Change my email address on the mailing list
Login into your account, and there you can change your email address and sign up for our regular
25. How do I unsubscribe to the email newsletter?
If you would like a break from receiving our regular newsletters then please just follow the unsubscribe
link at the bottom of the newsletter. If you decide not to receive our newsletters, you will still
remain a member of theclever: making shopping online easier at www.thecleverdesignstore.com.